About the National Conversation

The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they are likely to be responsible for local council and arm’s-length management organisation (ALMO) landlords too.

The first thing the TSA needs to do is draw up a brand new set of standards for all social landlords. These standards are very important, as the TSA will be monitoring how landlords do in achieving them – and taking action against any who don’t.

The Tenant Services Authority is going to listen to tenants across England to help them understand what you want to see in the new standards. It is calling this the National Conversation, and it will start on 19 January 2009.

This is your opportunity to help set the standards for all social landlords and make sure that services for tenants continue to improve. So do get involved.

whatiflogosmallThere are many ways that residents can take part in the National Conversation. Contour Housing Group will be holding a series of regional events and some of these will be using the innovative and exciting  ‘What if?’ Philosophical enquiry (P4C) consultation method to discover what or who a great landlord is or should be.

Philosophical enquiry  is based on the concept of ‘communities of enquiry’ and is promoted in the UK by Sapere, an educational charity that develops practice in philosophical enquiry. The technique engages residents in interesting and meaningful chat, developing understanding and thinking skills and naturally encourages people to use questioning, reflecting and reasoning skills in a structured way.

On this blog we will be publishing some of the thoughts, ideas and suggestions made by our residents, and we would be pleased for you to continue the conversation by posting your own comments and ideas in response.

We’d also like to encourage our residents to get involved in their own local conversations. These conversations don’t have to be formal – they could be a group of tenants getting together in somebody’s home or in a community centre. If you’d like to organise your own event, from 12 January onwards, you can order a resource pack from the TSA on 0845 230 7000 (Option 1) and get more information on the website: www.thenationalconversation.co.uk


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